LotWorks Support

Dependability

Every client has direct access to our support desk and help centre, as well as our online ticket tracking system. We offer you personal, dependable service. 

We take pride in our service and will work hard to keep your software running. If it fails, we’ll have all hands on deck until the problem is solved. If there’s downtime, we’ll compensate you for it.

Uptime

Guaranteed 100% uptime is simply a promise no one can make. Our servers are very stable and we have averaged 99.97% uptime over the last five years.

Senior Talent

Because we only have senior people. With some companies, you only see the senior people during the consultation and sale process. At Blueprint you get access to the senior people throughout the life of your LotWorks implementation and beyond.

Existing Customers

Help and support is built-in to LotWorks. If you're experiencing a problem with your LotWorks system, or have a question for us, hover over the help button  in your LotWorks dashboard to search our Help Center, open a ticket, and review past tickets. You can also phone our support desk at 403.873.2482.